Melanie Dawn Foster
22 Makinen House
49 Palmerston Road
Buckhurst Hill
Essex
IG9 5NZ
(Home) 0208 505 2568 (Mobile) 07765 046 108
(Email): melcam08@gmail.com

PROFESSIONAL OVERVIEW:

I am an organised individual and confident communicator with an ardent interest in Dentistry.
I am experienced in working with the public providing exceptional customer service.
A pro-active team member I strive for excellence with a willingness to learn. I have a strong work ethic and caring nature. I am keen to start my Dental Nurse career, willing to study and work hard to fulfil this ambition. I am enrolled to start the NEBDN diploma course on the 2nd May 2019 with the goal of gaining experience and a permanent role in a professional practice.

CAREER HIGHLIGHTS INCLUDE:

Winner of the ‘Obsessed with Customer Service Award’ for 5 consecutive years
Highest achieving customer satisfaction questionnaire rating of 95%+ exceeding the branch average of 75%
Promotion to Customer Service Manager at age 22

CAREER HISTORY:

July 2018 to Present: Partnership Development Manager
Not Going to Uni Ltd – Temporary Position

Selling the benefits of showcasing apprenticeship and early talent opportunities on the Not Going to Uni website
Speaking to existing and new prospective business customers
Producing attraction campaign quotations
Offering solutions to commercial challenges
Liaison with Colleges, Councils, Training Providers and Commercial Organisations
Attending meetings with decision makers to present the benefits of company services and products
Logging activities on Workbooks CRM
Relationship building
Identifying and researching new business opportunities

2014 to 2018: Internal Service Co-ordinator
Pelican Rouge

Customer relationship building
Liaison and support to National Account Managers and Service Managers
Chasing outstanding work orders and engineer visits
Training of new staff members
Liaison with customers to update job completion dates and advise E.T.A of engineers and operators
Responsible for reporting to National Accounts to monitor required maintenance
Responsible for data entry on the Credica system to log customer complaints ensuring quick follow up and resolution
Logging service calls from customers whilst providing the highest level of customer service and product knowledge

1998 to 2014: Senior Travel Consultant
Thomas Cook Plus

Arranging holidays, cruises, flights, weddings abroad and tailor-made vacations
Achieving customer service and sales targets
Receiving virtual call centre telephone bookings
Selling foreign exchange
Processing administration including k, travel documents and managing emails
Meeting and greeting clients
Liaising with tour operators, airlines, insurance brokers and management
Implementing store point of sale material and window displays
Reporting local competitor activity to management
Planning in-store promotion days with a view to increase sales and drive foot fall
Training new staff to follow the Thomas Cook sales process
Building a strong network of loyal customers and business partners

EARLY CAREER INCLUDES:

1997 to 1998: Anglia Countrywide Insurance – Customer Service Agent
1994 to 1997: Lunn Poly Travel – Travel Consultant

TECHNICAL AND SYSTEMS SKILLS:

Rio Software
GAD Computerised Switchboard
Magic Desktop Reservation System
Basic Word and Excel
M3 Software
Workbooks

PROFESSIONAL TRAINING:

Ambassador for the Customer Experience
Competition Law
Security Awareness
Code of Conduct
UK Anti Money Laundering

EDUCATION:

8 GCSE’s including A*, A, B and C grades
NVQ level 2 in Travel Services
NVQ level 3 in Travel Management

PERSONAL:

Date of Birth: 16th October 1977
Interests include travel, keeping fit and fashion